FAQ

Products

What size are your pillowcases?

Our pillowcases are 50×60 cm with a hidden zipper. Please check your pillow size before ordering.

What does 22 momme mean?

Momme is the weight of silk fabric. 22 momme is a premium weight – denser and more durable than the 16–19 momme often used in cheaper pillowcases. Read more on our Why silk page.

What size are the scrunchies?

The elastic is 50 mm and the scrunchie is 120 mm across. They are made from the same 22 momme mulberry silk as our pillowcases.

Is the silk certified?

Yes, our silk is certified to OEKO-TEX® Standard 100, which means it has been tested for harmful substances.

Are your products suitable as a gift?

Yes – our pillowcases are packed in a gift box, and the scrunchies come in matching colours, so they pair well as a set.

Delivery

How much does delivery cost?

Delivery is free on all orders.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery then takes 2–4 business days to Latvia, 3–5 to Lithuania and Estonia, 4–6 to Finland and 7–10 to the rest of Europe. See our shipping policy.

Returns

Can I return my order?

Yes. You can request a return within 30 days of delivery. Items must be unused and in their original packaging, and we provide a free return label. Contact us first at info@aurasilks.com. See our refund policy.

Care

How do I wash silk?

Hand wash, or use a delicate cycle at 30°C in a washing bag, with a mild detergent (ideally one made for silk). Do not tumble dry or bleach. Dry flat away from direct sunlight and iron on low heat if needed. Read our full silk care guide.